Welcome to Buzzing Stitches. These Terms & Conditions explain the policies and expectations when placing an order or interacting with Buzzing Stitches. By placing an order, making a purchase, or contacting us, you agree to the terms below.

Handmade Products
All items sold by Buzzing Stitches are handmade crochet products. Because each item is individually made, small variations may occur in:

• Size

• Shape

• Stitch placement

• Colour shade

• Yarn texture

• Overall appearance

These variations are normal and make each item unique.

Product colours may also appear slightly different depending on lighting and screen settings.

Payments

Full payment is required before any order is started or shipped unless otherwise agreed.

Buzzing Stitches reserves the right to cancel any order if payment is not received within the agreed time.

For custom orders, payment terms will be discussed before work begins. A deposit may be required depending on the size of the order.

Order Processing Times

Processing times may vary depending on:

• Order volume

• Complexity of the item

• Availability of materials

• Custom requests

Estimated completion times will be provided when the order is placed.

Delays may occur during busy periods, holidays, or due to supplier delays. Customers will be informed if delays affect their order.

Custom Orders

Custom orders are accepted where possible.

Customers must provide clear instructions, including colours, sizes, and reference images if needed.

Buzzing Stitches will try to match requests as closely as possible, but handmade items may not be identical to reference images.

Once a custom order has begun, cancellations or major changes may not be possible.

Buzzing Stitches reserves the right to decline custom requests.

Shipping and Delivery

Shipping costs and delivery estimates will be provided before purchase.

Customers are responsible for providing correct delivery details, including name and address.

Buzzing Stitches is not responsible for:

• Delays caused by postal or courier services

• Lost or stolen parcels after dispatch

• Incorrect addresses provided by the customer

Tracking details will be provided if available.

International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

Cancellations, Returns, and Refunds

Due to the handmade nature of products:

• Returns are generally not accepted

• Refunds are generally not provided once work has started

If an item arrives incorrect or damaged, customers must contact Buzzing Stitches within 7 days of receiving the order with clear photos and details.

Depending on the situation, a replacement, repair, or partial refund may be offered.

Items damaged due to misuse or improper care are not eligible for refunds.

Product Care

Crochet items should be handled with care.

To maintain quality:

• Avoid pulling or stretching

• Keep away from excessive heat

• Follow any care instructions provided

Hand washing and air drying are recommended unless stated otherwise.

Buzzing Stitches is not responsible for damage caused by improper care.

Safety

Some items may include small parts such as safety eyes or decorations. These may pose a choking hazard.

Products are not intended for unsupervised use by small children or pets.

Buzzing Stitches is not responsible for misuse of products.

Intellectual Property

All content created by Buzzing Stitches, including:

• Product designs

• Photographs

• Branding

• Logos

• Written content

remains the property of Buzzing Stitches.

Content may not be copied, reproduced, or used for commercial purposes without permission.

Customers may share photos of purchased items, provided credit is given where appropriate.

Social Media and Communication

Buzzing Stitches may share updates, products, and customer content on social media platforms.

By tagging or sharing content with Buzzing Stitches, you give permission for reposting unless otherwise requested.

Respectful communication is required at all times. Buzzing Stitches reserves the right to refuse service to anyone behaving inappropriately or disrespectfully.

Pricing and Availability

Buzzing Stitches reserves the right to:

• Change prices at any time

• Update product listings

• Remove or discontinue items

• Limit product quantities

Errors in pricing or product information may be corrected at any time.

Events and Markets

Products sold at markets, fairs, or pop-up events are also subject to these terms.

Availability may vary at events due to limited stock.

Prices may differ between online and in-person sales.

Contact

For questions, custom orders, or support, please contact Buzzing Stitches through official social media pages or listed contact methods.

Response times may vary depending on order volume.

Agreement

By placing an order with Buzzing Stitches, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Buzzing Stitches – Terms & Conditions